The report states that “the right to access healthcare services generated complaints about the poor state of affairs in hospitals and clinics”. “Issues included poor working conditions, staff shortages, shortage of medication and essential drugs, training of personnel, building infrastructure, equipment, emergency transportation, and waiting times in these public health establishments.
This study sought to identify the causes of poor service delivery and the strategies to improve service delivery in local authorities using the case of Kajiado Local Authority.
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Poor service delivery within municipalities must be exposed. Corruption has been blamed for poor service delivery but I believe it is not the only problem. There is a lot of incompetence.
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Challenges of managing service delivery in social care: A major challenge for leadership and management across social work services is one of change management. To deliver the vision set out in the 21st century social work review needs transforming how we think about services, how we deliver those services and a shared view of what the changes we are seeking to make should deliver.
Rather than customers contacting service teams directly, always guide requests to the help desk, so they can be processed on a service ticket. Channel your clients. Create well-defined and easy-to-follow contact channels between your customers and service delivery teams to control processes and account accurately for time.